General Terms and Conditions

 

Prices are based on a minimum of 2 people. Single customers will be accepted upon availability with a surcharge. If possible and agreeable, single customers will be placed into a group, with no surcharge.

Pick up from the Adrift base is included. Pick up from Taupo, Turangi or Ohakune and Whakapapa Village has a surcharge unless otherwise stated. Minimum numbers apply.

Depending on the group and activity, restrictions will apply in regard to age, level of fitness, and standard of health that is required. These restrictions will apply in the instance of safety and general enjoyment of the whole group. Where possible, Adrift will offer an alternative option to accommodate clients. All trips have a minimum of clothing and equipment requirements that clients must adhere to. In the instance of clients being under the influence of drugs or alcohol, refusal will be automatic and no refund will be issued. Adrift must be informed of any medical issues which could hinder your safety or the safety of the group.

Winter Bookings

We take all individual and group bookings. If you are travelling alone please book as we generally always meet minimum numbers, especially on good weather days. Our Minimum group size is 2 for those staying at Tongariro National Park Village or 4 for those staying in Taupo and Turangi. In the event we don't reach our minimums then we offer you the ability to either meet us at our base in Tongariro where we are likely to have reached our minimums or postpone or cancel with refund. Transport to and from Turangi and Taupo is included in this Winter special price. 

 

Cancellation

In the event of bad weather an alternative adventure will be offered that is safe. Adrift have the right to cancel an adventure should Adrift Tongariro consider the weather to cause too high a risk.

In the event that the weather is wet and generally not very nice Adrift Tongariro will not cancel but offer our clients three options.

Option 1

To commence walking the Tongariro with the intention of completing the crossing but if the weather and client are not good then we will guide up to a point where the client requests to turn around or if Adrift Tongariro considers it too risky for the group to proceed then Adrift Tongariro will turn the group around, there is no refund.

Option 2

Adrift Tongariro will suggest alternate walks where the client will get to see similar terrain as they would on the Tongariro Crossing without the same exposure to the weather.

Option 3 

The client can postpone their trip to another day

If Adrift considers the weather too adverse and Adrift cancels all trip options then there is no charge made or a refund will be organized. 

Cancellation of an adventure by the customer – If possible, Adrift Tongariro will organise for the customer to join another party on a similar trip. No refund will be made on cancellations within 14 days of the start of the adventure or if a client does not reconfirm the day prior or show up for the tour.



How to make a booking

Before Making a booking, read all the terms below....

There are three ways to make a booking. Please choose the option that best suits you.

  1. Book on-line with the Book-it button shown on each web page. Follow the simple instructions. 
  2. By telephone for personal service. A credit card number will be required to confirm your booking. 
  3. By email. Please email at least 3 days prior to your trip date. A credit card number will be required to confirm your booking. 

Clients will need to contact Adrift between 6-8pm the night prior to the trip departure. Adrift will then advise on weather conditions for the next day and confirm meeting places and times.